Transaction Identification
Contact support when you do not recognise a transaction description appearing on your bank or card statement.
Send an enquiry →
Simple subscription assistance
Manage your subscriptions with confidence.
Need help understanding a transaction, requesting an invoice, cancelling a subscription, or submitting a refund enquiry? Our support process makes it simple to send your request.
No banking information required
Clear request process
Customer-focused assistance
How can we help?
Select the subject of your request.
Request submitted securely
Your information is protected
Free
Support request submission
Simple
Online contact process
Secure
No card details requested
Helpful
Clear request categories
Our services
Support for your subscription enquiries
Choose the assistance category that best describes your situation and provide the information needed to identify your request.
Invoice Assistance
Request an available invoice or billing record connected to a service associated with your contact information.
Request an invoice →Subscription Cancellation
Submit a clear cancellation request using the email address that may be connected to the subscription.
Request cancellation →Refund Enquiry
Ask the support team to review your refund enquiry. Refund availability may depend on the applicable service terms.
Submit refund enquiry →General Assistance
Contact the support team for questions that do not match one of the listed subscription management categories.
Contact support →Request Follow-up
Provide your existing reference number when you need additional information about a previously submitted request.
Follow up a request →
How it works
Submit your request in three steps
Provide accurate information so the support team can locate the relevant subscription or transaction and review your enquiry.
1
Select your request
Choose whether your enquiry concerns a transaction, invoice, cancellation, refund, or another subject.
2
Provide your details
Enter the email address that may be associated with the subscription and explain your request clearly.
3
Receive a response
The support team will review the information and respond using the contact details you provided.
Why Emofes
A clear way to manage support requests
The online form helps you organise your enquiry and send the relevant details without sharing sensitive payment information.
No full payment-card details
Never include your full card number, security code, or online banking password.
Organised support categories
Each request is classified to help it reach the appropriate support process.
Accessible from any device
Submit your enquiry from a desktop, tablet, or mobile device.
Clear written communication
Describe your situation and keep a record of the information you submitted.
Contact support
Tell us how we can help
Complete the form with accurate information. Do not send complete card numbers, passwords, or card security codes.
Customer assistance
Before submitting your enquiry, prepare the email address used for the service and any relevant non-sensitive transaction information.
Online assistance
Use the secure contact form
Response processing
Requests are reviewed individually
Security reminder
Never submit passwords or full card details
FAQ
Frequently asked questions
Review these answers before submitting your support request.
Select “I would like to cancel a subscription” in the contact form. Enter the email address that may be associated with the service and clearly state that you are requesting cancellation.
You may provide the transaction date, amount, currency, statement description, and the last four digits of the relevant card. Never provide your complete card number, PIN, password, or security code.
You can submit a refund enquiry through the form. Approval is not automatic and may depend on the associated service, transaction status, and applicable terms.
No. Never provide online banking credentials, passwords, PIN numbers, full payment-card numbers, or card security codes in a customer support message.
Contact your bank or card provider immediately if you believe a payment is unauthorised. Your bank can explain available security, card-blocking, and transaction-dispute procedures.
Select the follow-up option in the form and include your previous request reference. Use the same email address you used when submitting the original request.
Need assistance with a subscription?
Send a clear support request using our online form. Make sure you include the email address connected to the relevant service.
Contact Support